Head into the zone and check that you have good internet connectivity. Then follow the below steps to try to resolve the issue.

1. Try switching your phone off and on again.
2. Log out of the app and log back in using your phone number.
3. Check you have enough data and storage on your phone.
4. Check you have the most up to date version of the app.
   To check which version you have, open the rider app, go to Settings > Check for app updates
   

If you’re still having problems, get in touch with the rider support team.