Deliveroo UAE Rider Support
Orders Change topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- How to deliver stacked order?
- Is delivery priority given to certain riders?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- How far could I have to travel to the customer or restaurant?
- What if I can't carry all the items in a delivery?
- What should I do if my vehicle breaks down or my equipment stops working?
Can customers tip me?
Yes, customers can either tip you only when they place their order or after delivering the order in cash.
You keep 100% of the amount the customer tips you.
If you get a tip after you've delivered an order we'll send you a push notification so you know when your great service has stood out.
The best way to get tips is to give great service by:
- Heading straight to the customer - They’ll be waiting for you
- Riding with care - This will help stop food from spilling or packaging being damaged
- Checking the delivery notes - They may contain instructions on how to identify the customer’s location or access their building
- Being respectful - a polite goodbye and a polite greeting can create a memorable customer experience
