Deliveroo UAE Rider Support
Orders Change topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- How to deliver stacked order?
- Is delivery priority given to certain riders?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- How far could I have to travel to the customer or restaurant?
- What if I can't carry all the items in a delivery?
- What should I do if my vehicle breaks down or my equipment stops working?
How far could I have to travel to the customer or restaurant?
There isn't a maximum distance that you might travel to the restaurant or customer - it varies from place to place.
When we’re really busy or in the event of rain or other similar circumstances, customers would be mindful of the delay, and your travel distance on orders will be reduced, this is done to ensure that you are safe while on the road.
