Deliveroo UAE Rider Support
Orders Change topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- How to deliver stacked order?
- Is delivery priority given to certain riders?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- How far could I have to travel to the customer or restaurant?
- What if I can't carry all the items in a delivery?
- What should I do if my vehicle breaks down or my equipment stops working?
Who do I contact for order related queries?
For any queries while you are on an order, you may contact Customer Services through the Rider Chat option available in your app.
