Deliveroo UAE Rider Support
Orders Change topic
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- How to deliver stacked order?
- Is delivery priority given to certain riders?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- How far could I have to travel to the customer or restaurant?
- What if I can't carry all the items in a delivery?
- What should I do if my vehicle breaks down or my equipment stops working?
Is delivery priority given to certain riders?
Frank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and the estimated travel time to the restaurant.
