In the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is number one priority in these situations. Once you feel safe, call the emergency services on 999  to make sure you get any assistance you need.

Once everyone involved is safe, please contact Rider Support when you can to tell the team what happened. The order will be unassigned from you and depending on the circumstance another rider might come and pick it up to complete the delivery.